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| 1. | How do I register/receive CLE credit? Upon completing the program, click the "Request Credit" link along the top of the program window. Complete the form and click "Submit." You will receive your certificate of completion via e-mail. The certificate will indicate the program completion date, credit breakdown and approval/activity codes (if applicable). Credit inquiries can be directed to cleadministrator@pli.edu |
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| 2. | How long will it take to get a Certificate of Completion? You will receive your Certificate of Completion via email within 48 hours. If you are requesting credit in a jurisdiction where PLI applies upon request, please allow at least 30 days for certificate processing. Your certificate will display the credit earned per credit type as well as an activity code, if required by your jurisdiction. Certificates will be sent from cleadministrator@pli.edu. Please add this email address to your safe sender listing. PLI reports attorney attendance for the following jurisdictions: AL, DE, GA, HI, ID, IN, KS, KY, LA, ME, MS, MO, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, TN, TX, UT and WA. All other states require attorneys to self-report. Credit inquiries can be directed to cleadministrator@pli.edu |
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| 3. | How long will I have access to the program? You can return to the program anytime with in one year from the date of purchase. |
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| 4. | How do I access the Web Programs if my firm has a Web Subscription? First, you should contact your firm's CLE Coordinator for a Starter Kit that will explain the full details of your firm's subscription. Once at www.pli.edu click on Login in the upper right hand corner. Enter your firm e-mail address. If you have previously registered on our website, please enter your password. If you are new, click the button "I don't have a password or forgot it." PLI will send a password to your e-mail inbox if your e-mail address is on file. If not, you will be prompted to Register Now. Please click the Register Now button. Complete the information requested and create a password. You are now ready to select programs. |
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| 5. | Why do I get a page that tells me to "log-on" the day of the program? If you have purchased a Live Webcast and you try to access the program before the date it is scheduled to begin you will see a page that asks you to return on the day of the program. If it is the day of the program and you still see this page please refresh the page by right-clicking your mouse inside the program window and selecting "Refresh" or "Reload". Mac users can hit "Command+R" to refresh the active window. |
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| 6. | How do I return to the program? You can return to the program by going to PLI's home page (www.pli.edu) and clicking on the "Electronic Purchases" link near the top of the page. You will find a list of all the programs you have purchased in the last year, click on the title of the program you wish to view. If no programs are listed please make sure your personalization profile is loaded. If the site has been personalized the top right corner will display a "Your Profile" link. If there is no Profile link your personalization has not been saved on your computer. This can be recovered by clicking on the "login" link. Here you will be prompted for your User ID (e-mail address) and Password. |
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| 7. | What If I don't remember my Password? If you don't remember your Password it can be e-mailed to you by entering the e-mail address from your profile in the appropriate field on the "login" page. |
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| 8. | Will the program pick up where I left off? PLI's On-Demand Web Programs (entire programs) are broken down in to topics or segments. To continue where you left off simply click on the topic or segment after the last portion you viewed. If you need to stop the program in the middle of a topic please use the Bookmark feature to save your current position within a topic. If you would like to review a portion of the program you have already viewed simply click on the link for that portion. PLI's Live Webcasts will play from the current point of the program until the end of the day. To review the archived content of a Live Webcast return to the program (using the same link from your Electronic Purchases) two weeks after the live event. |
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| 9. | What is the Bookmark feature and how do I use it? The Bookmark feature is available with all On-Demand Web Programs. The purpose of this feature is to allow a user to return to the point within a segment where he or she left off. When you close the Web Program while the video is playing (or paused) you will get a prompt to save the current location. If this option is selected you will be asked if you would like to continue from your last saved Bookmark (with date of last Bookmark) when you re-enter the program. You can then click the link to continue from that location or you can enter the program and skip to wherever you please. You can also save a Bookmark while still viewing a program. To do this click the Bookmark link and you will be presented with two options, "Quick Save" or "Bookmark Position". Quick Save will save a position the same way it is saved when closing a program. The Bookmark will then be listed under the "Quick Save" and "Bookmark Position" options on the Bookmark page. It will have the title of the segment and the time and date it was saved. This can be expanded (by clicking the arrow to the left of the name of the mark) to show the faculty and running time of the segment. If you select the Bookmark Position option you can choose a name for the Bookmark as well as add notes or comments. The Bookmark is saved just like the other options but it can be expanded (by clicking the arrow to the left of the name of the mark) to show the comments that you made. You can edit or delete any Bookmark, whether it was a Quick Save or a commented Bookmark (using Bookmark Position option). All you need to do is click the appropriate link after expanding the bookmark and you will see the links to edit or delete. |
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| 10. | Can I access the program from more than one machine? Yes. You will need to login with your e-mail address and Password. Once your profile is loaded click on the "Electronic Purchases" link near the top of the page. You will find a list of all the programs you have purchased in the last year, click on the title of the program you wish to view. |
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| 11. | Why does the "Time Stamp" keep popping up? Regulators require attendance verification procedures for compliance purposes. This stamp measures your participation and is needed to verify attendance and calculate credit. To ensure full credit, click the "Verify Attendance” time stamp every time it appears. |
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| 12. | Why doesn't the "Time Stamp" reflect the hours I've already viewed? Once a CLE registration form has been submitted the timer resets to zero hours. Otherwise, the "Time Stamp" will track time as long as the "Click here to continue" button is clicked every time it pops up (about every six minutes). If you don't see the button when the window pops up please try going to View>Text Size and changing the text size to Medium or Normal. For Web Programs with a "Time Tracked" button you can review previously submitted requests for CLE as well as current time tracked. |
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| 13. | What is a "plug-in" and why do I need it? A "plug-in" is a small piece of software that allows you to view certain file types. |
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| 14. | What "plug-in" or software do I need to view or listen to the lectures? To view the video or listen to the audio portion of the programs your computer needs Microsoft's Windows Media Player. If you don't have the Windows Media Player, you may click here to download it (http://www.microsoft.com/windows/windowsmedia/download/) free of charge from Microsoft. When the download is complete, double click the downloaded file and follow the accompanying installation directions carefully. |
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| 15. | What "plug-in" or software do I need to view the Written Materials? All written materials are in Adobe Acrobat ("PDF") format. Your computer needs Adobe's Acrobat Reader version 3.x or newer in order for you to access these materials. If you don't have the Acrobat Reader, you may click here to download it from Adobe's site free of charge. When the download is complete, double click the downloaded file and follow the accompanying installation directions carefully. PDF files may be resized for better viewing, printed, and downloaded for offline use. Complete instructions for the many capabilities of PDF files may be found under the "Help" menu within Acrobat Reader. |
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| 16. | How can I save the Written Materials? You can save an article for viewing locally (when you are not connected to the Internet) by right-clicking the link and selecting "Save Target As" or "Save Link As". Mac users can click on the link and drag it the desktop. Please do this before or after viewing the video and/or audio portion of the program. This will conserve available bandwidth for the audio/video portion of the program. |
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| 17. | What is buffering/loading? Can I stop this? Before a clip begins it will "buffer". This allows the computer to receive enough information to playback the video or audio clip without being interrupted. Occasionally you may find that a clip stops to buffer in the middle. This is often caused by "Net Congestion" or a slower than expected connection. Most often this will happen during peak Internet usage hours. If possible please try again during off peak hours (earlier in the day or later in the evening). If the video is still interrupted by "buffering" messages, select the "audio-only" option. Even with a slow Internet connection you should have sufficient bandwidth to play the audio-only version of the lectures without interruption. |
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| 18. | Can I change my audio/video preference? Please choose the way you would like to view this program from the following chart:
The next time you click on a link for the video or audio portion your new preference will be reflected. If you are viewing a live webcast please re-click the link to join the webcast for your new preference. Please note that Windows Media Player is not supported for Netscape Navigator or Mozilla browsers. |
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| 19. | I am having trouble getting the Windows Media Player to connect, what could be causing this? Most corporations have a Firewall installed to protect their network. A Firewall can be configured to block streaming media (the audio and/or video portion of the program). Please contact your internal Technical Support team to see if this is the case. |
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| 20. | I can see the video playing but I don't hear anything? Check to make sure you have a sound card installed and the speakers are connected. Check the volume on your computer and your external speakers. |
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| 21. | How do I ask a question? For on-demand programs (not live) PLI provides an online-discussion service. Please click the "Online Discussion" link in the program window. Once within a discussion, you may post a message, you may simply read messages posted by other users, or you may reply to those messages. If you post a substantive question directed to a panel member, PLI will forward your question to the appropriate panel member who will in turn post a response. During a live webcast you are able to ask a question of the panel who will address it later in the broadcast. Please click the "Ask A Question" link in the program window. Enter your question in the form and click the "E-Mail question" button to send. The question will be forwarded to the panel. |
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| 22. | What is the "Online Discussion" and how does it work? The Online Discussion is a virtual bulletin board that provides a forum for Web Program registrants to "meet and discuss" issues with their peers, as well as pose questions to the other registrants or panel members. Once within a discussion, you may post a message, you may simply read messages posted by other users, or you may reply to those messages. PLI's forums are private and only Web Program registrants will have access to these discussions. |
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| 23. | Where can I get additional help? If you have a problem not addressed here or need additional technical assistance, send an e-mail message describing the problem or your question to online@pli.edu or call us toll-free at (800) 260-4PLI from 9AM-5PM Eastern, Monday through Friday. |
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